“The Company” shall mean Tiles Guru Ltd.
“The Customer” shall mean any person, firm, company or organization that purchases the Goods.
“The Goods” shall mean the tiles or other products which you order from the company.
“Writing” includes email, facsimile transmission, post or other comparable means of communication.
If we make any typographical, clerical, or other omission in any information, invoice, or other document we shall be entitled to correct it without liability on our part.
IMPORTANT NOTICE: Technical advice, specifications and quantity calculations are given by the Company’s authorized representative in good faith and are for general guidance only, they are given without guarantee as conditions of use and workmanship are beyond the control of the Company. Manufacturer’s technical support contact details are available upon request.
IT IS THE RESPONSIBILITY OF THE PURCHASER AND FIXER TO ENSURE THAT THE GOODS ARE AS ORDERED, ARE SATISFACTORY AND SUITABLE FOR THE PURPOSE REQUIRED. NO CLAIMS CAN BE ACCEPTED ONCE THE MATERIALS ARE FIXED
All description, advertising & specification are for the purpose of giving an approximate description of goods and we cannot warrant their accuracy to help you so to get sample is always advised.
Tiles are subject to shade variation within the manufacturing process so company cannot guarantee to match shades of previous orders.
Acceptance of your order & the completion of the contract between you & us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
All goods must be checked by the customer on receipt-this is imperative. No responsibility for damaged goods, shortage or incorrect product can be accepted after 48 hour / two working days (mon-fri) receipt of goods.
Orders are accepted and promises for delivery are given conditionally upon us being able to secure the necessary material. We cannot be held responsible for delays arising from risk & uncertainties of stocking, manufacture, strike, accidents or other cause beyond our control.
The product will be delivered to the ground level edge of your property (curb side). The Driver will not be able to assist getting the goods into your property due to insurance purpose.
If you are not at home when the goods is delivered to sign we have to take it back. Re-delivery charges apply if you are unable to accept delivery on the day and/or time you have requested.
Goods except special orders can be refunded within 14days, with a restocking charge of 10% and delivery charge. Goods must not have been used & must be returned in their original packaging & in a resalable condition.
The address provided at checkout for delivery must match the registered address that your credit card company has on file. If you provide us with incorrect information, this may cause a delay in processing your order. Your order will only be processed once authorization has been properly received.
Goods will only be dispatched once full payment has been processed.
Prices are subject to alteration without notice.
When using the Website, we may ask you to provide us with personal information. This is to enable us to process your order and to contact you regarding any queries.
We will normally contact you if needed through e-mail, or by telephone when necessary.