Privacy Policy

PRIVACY POLICY PAGE

Last updated: June 10, 2020

 

www.tilesguru.com is a website operated by Tiles Guru. We are registered in England and Wales under company number xxxxxxxxxx, and we have our registered office at 130 Oakington Manor Drive Wembley, HA9 6NE. Our VAT number is xxxxxxxx. We have created this Privacy Policy to describe our policies and procedures for the collection, use and safety of your information when you use our website. Tiles Guru values you as a customer and acknowledges that your privacy is important to you. Our website is SSL encrypted to ensure the security of our customer's information. You can rest assured that all information collected by Tiles Guru is safe, used for identification, the fulfilment of your orders, for responding to queries and for the dissemination of information as stipulated in this privacy policy.

We use your personal data to provide and improve our services. By using this website, you agree to the collection and use of information in accordance with this Privacy Policy. 

 

For this Privacy Policy:

You mean the individual accessing or using our website, or the company, or other legal entity on behalf of which such individual is accessing or using the site, as applicable.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) applies to Tiles Guru, 130 Oakington Manor Drive Wembley, HA9 6NE.

Website refers to Tiles Guru, accessible from www.tilesguru.com

Country refers to the United Kingdom

Service Provider: such as courier and shipping providers that we use to provide you with the products and services that you have purchased. 

Personal Data is any information that relates to an identified or identifiable individual.

Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.

Device means any device that can access our website and services such as a computer, a cellphone or a digital tablet.

Usage Data refers to data collected automatically, either generated by the use of the website or from the website infrastructure itself (for example, the duration of a page visit).

 

 

Types of Data Collected

 

Personal Data

While using our website, we may ask you to provide us with specific, personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

 

Email address

First name and last name

Phone number

Gender

Address, State, Province, ZIP/Postal code, City

Usage Data

 

We request this information when you register and become a member of our website and use them to process your orders and provide a personalized experience for you. We do not require that you provide your registration details for any purpose other than purchasing products from our website and in the event where you would like to keep your contact information on file with us for use for the same purpose in the future. 

 

Usage Data

Usage data is collected automatically when using the website.

Usage data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our website or when you access the site by or through a mobile device.

 

Cookies

We use cookies to track the activity on our site, store certain information, analyze and improve our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website. Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. 

We use both session, and persistent cookies for the purposes set out below:

 

Necessary / Essential Cookies

Type: Session Cookies

Purpose: These cookies are essential to provide you with the services available through our website, enable you to log into secure parts of our website, use the shopping cart and e-billing services. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services mentioned above cannot be provided, and we only use these cookies to provide you with these essential services.

 

 

cookie policy / Notice Acceptance Cookies

Type: Persistent Cookies

Purpose: These Cookies identify if users have accepted the use of cookies on the website.

 

 

Functionality Cookies

Type: Persistent Cookies

Purpose: These cookies allow us to remember choices you make when you use our website, such as remembering your login details or language preference. It also helps us know the number of visitors on our site, and the pages and features that they are using. The purpose of these cookies is to provide you with more personal experience, to avoid you having to re-enter your preferences every time you use the website and to help us improve our site.

 

For more information about the cookies we use and your choices regarding cookies, please visit our cookie policy.

 

 

How we use the information we collect

 

When you register as a member on Tiles Guru, we will request your name, address, email address, and demographic information like gender. 

 

The company may use personal data for the following purposes:

 

• To provide and maintain our website, including to monitor the usage of our website.
• To manage Your Account: To manage your registration as a user of our website. The personal data you provide can give you access to your shopping cart, e-billing feature and other features that are available to you as a registered user.
• For the processing and fulfilment of orders: The primary purpose of your data is for the processing and fulfilment of all purchases you make using our website. 
• To contact you and manage requests: To enable us to respond to your inquiries, concerns and serve you better. We can contact you via the email address and phone number that you provide. 
• To provide you with information: If you have opted in to receive a newsletter from us, we may send you periodic emails about news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about. Our email may also contain security updates and information related to the functionalities of our website, products and contracted services. If you would no longer want to receive emails from us, you can opt-out, remove or modify the information you have provided us. 

 

 

We DO NOT share your personal information with third parties, including our business partners. We use service providers like outside shipping companies to fulfil orders, and these companies DO NOT retain, store or share your personal data for any other purpose. Tiles Guru uses xxxxx to provide credit card processing for customers. Xxxxx is prohibited from using your personal information for any other purpose. 

 

If you wish to update your personal information after becoming a member of Tiles Guru, click the "My Account" link below. The changes you make will be reflected in our database immediately. To deactivate your account, kindly reach out to us through the contact us section. 

 

Retention of Your Personal Data

Tiles Guru will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will also retain usage data for internal analysis purposes. Usage data is generally kept for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for more extended periods.

 

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and a prominent notice on our website, before the change becomes effective and update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective seven days after they are posted on this page.

 

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

 

By email: info@tilesguru.com

 

By phone number: 020 3754 4793

 

By Post: 130 Oakington Manor Drive Wembley, HA9 6NE