Yes. When you make an order, we will assign a unique order number to your order and send this number to you upon confirmation. It is this number that you will be asked to provide when you inquire about the status of your order. Please contact our customer representative on 02035735979 to track your order. 

Tiles Guru accepts payment from all major credit and debit cards, including bank transfers.  

Because we cut the middleman commission by dealing directly with reputable tile factories, all our goods are reasonably priced. We boast of the best deals and shipping fee in the UK tile industry. Please get in touch with our customer representative on 02035735979 or email info@tilesguru.com if you are a tradesman and we will be glad to negotiate a good deal with you. 

Where you have received a product that is different from what you ordered, please notify us within 48 hours, and we will carry out some checks to be sure that you selected and ordered the correct goods. We will also request your sample to see if the sample you received is different from the goods delivered. These checks will help us resolve the situation quickly. 

We advise that customers order a sample tile before going ahead to make full purchases. This is so you can see and feel the actual design and effect of the tile you want to purchase. Tiles Guru offers free next day shipping if you request more than five samples. 

We stock thousands of tiles in our UK warehouse, so customers do not have to wait weeks for their delivery. We process all orders immediately and ship them out within 2-3 or 5-7 working days, depending on the type of order.  

Yes, you can cancel your order at any time. However, cancellation after goods have been dispatched may incur a restocking fee and you may bear the cost of return delivery. 

Yes, you can choose your delivery date by notifying us of your preferred date at checkout. Unfortunately, you cannot choose delivery time as couriers, and other shippers may experience unforeseen issues which may cause a delay. However, we will endeavour to deliver your goods on the agreed day. If for any reason, we cannot deliver your goods on the said day, we will let you know.  

Yes, you can choose your delivery date by notifying us of your preferred date at checkout. Unfortunately, you cannot choose delivery time as couriers, and other shippers may experience unforeseen issues which may cause a delay. However, we will endeavour to deliver your goods on the agreed day. If for any reason, we cannot deliver your goods on the said day, we will let you know.  

Please view our returns policy ( attach link) for more details about replacements, exchange and returns. 

We deliver to all states in the UK, and we also ship overseas. Please see our Delivery page (attach link) for more information.

Our website is secured with end to end encryption to ensure the security of all customers' information. Be rest assured that all your personally identifiable information is secure and your privacy protected. Please see our Privacy Policy ( attach link) for more information concerning the privacy of your information. 

Yes, we have a showroom at 106 Ruislip Road,  Greenford ,UB6 9QH and you can walk in to pick up your order, view the products we have in stock and or make purchases.